Bespoke Kitchenware and More
Tom's Shop

Terms & Conditions

Refund policy

We want you to be happy with your purchase. If you’re not, just return the item with proof of purchase and we’ll exchange or refund it.

If you post a product, it can take up to 14 days of your returning the item(s) to receive your refund. If you return your order directly to a The Great British Exchange, we’ll process your refund immediately (though it can take up to 5 days for the bank to transfer the funds to you).

Please return the unused product to us within 30 days of receiving your order. Once returned, we’ll refund the person who originally placed and paid for the order. This includes Clearance and Price Match items.

Are there any products that can’t be returned?

We can’t offer refunds or exchanges, unless faulty or not as described, on the following items:

  • Products which have been personalised for you, such as stationery or gifts
  • Made to measure products such as curtains or blinds

Terms and conditions

  • If you’re unhappy with your purchase, please let us know. Unless faulty, we’d like this to be within 30 days of purchase
  • Ordinarily if you have your receipt or delivery note we’ll refund the original debit, credit or charge card used to purchase
  • It’s important that any unwanted item, unless faulty, is returned in a resaleable condition. We’d expect this to mean that you’ve kept all original packaging and labels, and that it’s undamaged and unused
  • Where a product has been made to measure or personalised for you, unless faulty, we’re unable to refund or offer an exchange. See above for the full list of products that can’t be returned
  • For online purchases we’ll refund the standard delivery charge, provided you return the full order. If you are only returning some of the items on your order, then we will only refund the cost of those items
  • This does not affect your statutory rights

To read more on your consumer rights, you can access the Consumer Contracts Regulations 2013 here.

Returns

Returning an item

If you’re unhappy with your purchase, please let us know. Unless faulty, we’d like this to be within 30 days of purchase.

It can take up to 14 days from your returning the item(s) to receiving your refund, but if you return your order directly to a The Great British Exchange shop we’ll process your refund immediately (though please note that it can take up to 5 days for the bank to transfer the funds to you).

Please call Customer Services on 01423229988, during the hours of 9-5.30 Monday to Friday

International returns

What is the refund policy for international items?

We want you to be happy with your purchase. If you’re not, please follow the instructions on our delivery note and return it to us at the address shown, obtaining proof of postage. Unless faulty, we’d like you to make your return within 30 days of purchase, and please note that you’ll need to bear postage costs. If the item is faulty, damaged or not as described, please call us on +44 1423229988, 7 days a week, 9am to 5.30pm (UK time).

How do I return an item by post internationally?

If we’ve sent you the wrong items, or your order is faulty, damaged or not as described on arrival, please contact us on +44 1423229988.. We will refund any postal charges you incur to return such items. Please note that this refund will be in sterling, and may therefore not equate exactly to the amount paid, owing to fluctuating exchange rates.

Please make sure that whatever your reason for returning goods, you obtain proof of postage from your post office, and we will credit your account as soon as possible.

When will I receive a refund if I return an international delivery?

If you have returned the item to us, your credit or debit card will be credited within 14 days of you sending the returned item.

General terms

Intellectual property and right to use

You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.

You acknowledge and agree that the material and content contained within the Website is made available for your personal non-commercial use only and that you may (if necessary to make a Purchase) download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the Website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

To provide additional information, on some products you’ll find a link to an introductory Which? report, in turn linking to the Which? website. Which? allows you to access and print its content only for your own personal and non-commercial use.

We’re pleased to be able to present Which’s impartial advice on the Website, but please note that we cannot take responsibility for their recommendations or the content of any of their reports.

Compliance with laws

The Website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through the Website.

Limitation of liability

While we will use reasonable endeavours to verify the accuracy of any information we place on the Website, we make no warranties, whether express or implied in relation to its accuracy. The Website is provided on an “as is” and “as available” basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the Website, or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.

We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.

To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights.

We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for:

  • any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
  • any loss of goodwill or reputation; or
  • any special or indirect losses

suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions.

Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.

Severance

If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the Conditions and shall not affect the validity and enforceability of any of the remaining provisions of the Conditions.

Waiver

No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.

Survival

Each provision of the Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.

Entire agreement

These Conditions govern our relationship with you. Any changes to these Conditions must be in writing and signed by both parties. In this way, we can avoid any problems surrounding what The Great British Exchange and you are expected to do. You confirm that, in agreeing to accept the Conditions, you have not relied on any representation save insofar as the same has expressly been made a term of these Conditions and you agree that you shall have no remedy in respect of any representation. Your Statutory Rights are not affected by these terms and conditions. Nothing in this Clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the Conditions.

Law

The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.

Contact

For any queries regarding our service, please contact us via email, phone or post via the following address.

Our company details are:

The Great British Exchange plc
Registered office: Unit 1& 2, Kingsley Farm, Kingsley Road, Harrogate, HG1 4RF

Registration Number: 09189901

VAT Number: GB196504190